Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Eric VanderWegen Agency LLC (“Company,” “we,” “us,” or “our”) governing your access to and use of the Doorstep platform available at doorstepplatform.comand any related services (collectively, the “Service”).

By creating an account, clicking “I Agree,” subscribing to the Service, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you may not use the Service. If you are using the Service on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

Doorstep is an AI-powered marketing and lead generation platform designed exclusively for licensed real estate agents and mortgage loan officers. The platform provides:

• AI content generation for social media, email, and direct mail in your voice
• Automated post-close referral sequences delivered via email, SMS, and direct mail
• Social media publishing tools for Facebook, Instagram, LinkedIn, and Google Business Profile
• CRM functionality for managing client and contact records
• Campaign and sequence management tools
• Media library for storing and using brand assets

The Service is operated by Eric VanderWegen Agency LLC, based in the State of Idaho.

Doorstep is intended for use by licensed real estate professionals and mortgage loan officers. By creating an account, you represent and warrant that:

• You are at least 18 years of age
• You are a licensed real estate agent, REALTOR®, real estate broker, or licensed mortgage loan officer (or operate under a licensed professional in your jurisdiction)
• You are authorized to conduct real estate or lending business in the jurisdiction(s) where you operate
• You have the legal authority to enter into these Terms and, if acting on behalf of a brokerage or organization, to bind that entity
• Your use of the Service will comply with all applicable federal, state, and local laws and regulations

You are responsible for maintaining the security of your Doorstep account. Specifically, you agree to:

• Keep your credentials secure — do not share your password with others or allow unauthorized access to your account
• Provide accurate information — maintain accurate, current, and complete account and profile information; do not impersonate another person or provide false professional credentials
• Notify us of unauthorized access — immediately report any suspected unauthorized use of your account to privacy@doorstepplatform.com
• Accept responsibility for all activity — you are responsible for all activity that occurs under your account, whether or not authorized by you

We reserve the right to suspend or terminate accounts where we have reason to believe credentials have been compromised or the account is being used in violation of these Terms.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:

• Send unsolicited commercial messages (spam) to any person in violation of the CAN-SPAM Act, TCPA, or other applicable anti-spam laws
• Send SMS messages to recipients who have not provided express written consent, or to telephone numbers on the National Do Not Call Registry, in violation of the TCPA
• Publish content that is false, misleading, defamatory, or in violation of the Fair Housing Act or other applicable fair housing and anti-discrimination laws
• Collect or harvest personal information about others without their informed consent
• Resell, sublicense, or make the platform available to third parties as a standalone product
• Use the platform for any purpose unrelated to real estate or mortgage lending
• Violate any applicable federal, state, or local laws, regulations, or professional licensing requirements
• Circumvent, disable, or interfere with security features of the platform
• Reverse-engineer, decompile, or disassemble any part of the Service

Mortgage loan officers are solely responsible for ensuring that all content generated through Doorstep complies with applicable regulations, including RESPA, NMLS disclosure requirements, Regulation Z (TILA), and applicable state-specific advertising rules. Doorstep does not provide compliance review or legal advice.

You own the content you create. All marketing content, posts, emails, sequences, and other materials you generate or create through the Doorstep platform belong to you, subject to the terms of any underlying AI provider licenses.

By using the Service, you grant Doorstep a limited, non-exclusive, royalty-free license to store, process, and display your content solely for the purpose of providing the Service to you. This license terminates when you delete the content or close your account.

By uploading brand assets (logos, images, or other materials), you represent that you own or have the rights to use those assets and you grant Doorstep a limited license to display and use those assets solely to provide the Service to you.

Doorstep uses artificial intelligence, including models provided by Anthropic (Claude API), to generate marketing content on your behalf. You acknowledge and agree that:

• AI-generated content may contain errors, inaccuracies, outdated information, or suggestions that are inappropriate for your specific circumstances
• You are solely responsible for reviewing, editing, and approving all content before publishing or distributing it to any audience
• You are solely responsible for ensuring that all published content is accurate, truthful, non-deceptive, and compliant with applicable laws and professional standards
• Real estate agents must ensure content complies with applicable real estate advertising regulations and MLS rules in their jurisdiction
• Mortgage loan officers must ensure content complies with RESPA, Regulation Z (TILA), NMLS advertising requirements, and applicable state-specific mortgage advertising rules
• Doorstep makes no warranty that AI-generated content will be legally compliant, factually accurate, or suitable for any particular purpose or platform
• Doorstep is not a licensed real estate broker, licensed mortgage lender, or legal compliance service, and nothing generated by the platform constitutes legal, compliance, or professional advice

By connecting your social media accounts to Doorstep, you agree to the following:

• You are the authorized account holder (or an authorized representative) of every social media account you connect to Doorstep
• You agree to comply with the terms of service, community guidelines, and advertising policies of each social media platform to which you connect, including Meta's Terms of Service, Instagram's Community Guidelines, LinkedIn's User Agreement, and Google's Terms of Service
• You are solely responsible for all content published to your social media accounts through Doorstep, including compliance with platform-specific content policies and real estate advertising regulations

Doorstep is not responsible for actions taken by social media platforms regarding your connected accounts, including but not limited to: account restrictions, content removal, post rejection, reduction in distribution, or account suspension. Such actions are at the sole discretion of the respective social media platforms and are governed by their own terms and policies.

Doorstep operates as a third-party tool that publishes content on your behalf using official platform APIs. We are not affiliated with, endorsed by, or sponsored by Meta, LinkedIn, or Google.

Doorstep is offered on a subscription basis. Current pricing and plan details are available on our Pricing page. Founding Member subscribers are billed monthly at a locked rate for the duration of their continuous subscription.

Subscriptions are month-to-month with no long-term commitment. You may cancel your subscription at any time through your account settings or by contacting us at privacy@doorstepplatform.com. Cancellation takes effect at the end of your current billing period. You will retain access to the Service through the end of the period you have paid for and will not be charged for subsequent periods.

There are no refunds for partial months of service, except as provided in the 30-Day Money-Back Guarantee (Section 10).

Payments are processed by Stripe. By subscribing, you authorize us to charge your payment method on a recurring monthly basis. If a payment fails, we may suspend your account until payment is resolved. We will make reasonable efforts to notify you of a failed payment before suspending access.

If you are not satisfied with Doorstep for any reason, you may request a full refund within 30 days of your initial subscription payment. To request a refund, contact us at privacy@doorstepplatform.com with your account email address and reason for the request.

The money-back guarantee applies to your first payment only and does not apply to subsequent billing periods or to accounts that have previously received a refund. Refunds are processed within 5–10 business days to the original payment method.

You own your data.All client information, contact data, transaction records, and other data you upload or create in Doorstep belongs to you. We do not sell your personal data or your clients' personal data to third parties.

You are responsible for obtaining all necessary consents from your clients to store their personal information in Doorstep and to use it for the purposes described in our Privacy Policy (including sending post-close sequences via email and SMS). You represent that your collection and use of client data complies with all applicable privacy laws, including the TCPA with respect to SMS communications.

Upon cancellation or account deletion, you may export your data from your account settings. We will retain your data for up to 90 days following account closure, after which it will be permanently deleted from our systems, subject to the anonymized data clause in Section 12.

After 18 months, Doorstep may use anonymized, aggregated, de-identified data derived from platform usage to improve the Service, develop new features, improve AI content generation, and generate industry insights. This data will not identify you, your business, or your individual clients.

Examples of anonymized aggregate data include: average content engagement rates across the platform, most commonly used content types, and aggregate sequence completion statistics. No personally identifiable information, client names, contact details, or transaction-specific data is included.

The Doorstep platform — including its software, design, trademarks, brand elements, and proprietary AI systems — is owned by Eric VanderWegen Agency LLC. You may not copy, modify, distribute, reverse-engineer, or create derivative works from any part of the platform without our written permission.

You retain full ownership of your brand assets, client data, and content created through the platform. The limited license you grant us to process your content (Section 6) does not affect your ownership of that content.

To the maximum extent permitted by applicable law, Eric VanderWegen Agency LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits, lost clients, or lost business opportunities
• Loss of data or corruption of data
• Business interruption
• Reputational harm arising from published content
• Actions taken by social media platforms with respect to your accounts
• Regulatory or compliance consequences arising from AI-generated content you publish

Our total aggregate liability to you for any and all claims arising from your use of the Service shall not exceed the amount you paid us in the twelve (12) months immediately preceding the claim.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components.

You agree to indemnify, defend, and hold harmless Eric VanderWegen Agency LLC and its officers, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service or breach of these Terms
• Content you create, publish, or distribute through the Service, including any regulatory, compliance, or defamation claims arising from that content
• Your violation of any applicable law or regulation, including RESPA, TILA/Regulation Z, TCPA, Fair Housing Act, or any state real estate or mortgage advertising rules
• Your handling or use of your clients' personal data, including any privacy law violations
• Your violation of any third-party rights, including intellectual property rights or the terms of service of connected social media platforms

You may cancel your account at any time through your account settings. We may suspend or terminate your account if you materially violate these Terms, fail to pay your subscription fees, engage in fraudulent or harmful activity, or if we are required to do so by law. We will provide reasonable notice where possible.

Upon termination, your right to access the Service ends immediately. The following provisions survive termination: Content Ownership (Section 6), Your Data and Client Data (Section 11), Intellectual Property (Section 13), Limitation of Liability (Section 14), Indemnification (Section 15), and Governing Law (Section 18).

We may update these Terms from time to time. We will notify you of material changes via email to your registered address or by displaying a prominent notice in the platform at least 14 days before the change takes effect. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved exclusively in the state or federal courts located in Idaho, and you hereby consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions will remain in full force and effect.

Questions about these Terms? Contact us at: